Cancellations and Refund

We understand that travel plans do not always go as expected. That is why we offer the flexibility of free cancellation with a full refund within 24 hours of booking. You can also request a 100% refund up to 24 hours before your scheduled departure, depending on the fare conditions. You can find out whether your ticket is refundable, and under which conditions, in your booking confirmation email or on our website under Fare Families page.

To cancel your booking or request a refund, please contact our customer service team.

Refund Policy

Cancellation within 24 hours

We offer free cancellation with a full refund for all fare types when the booking is cancelled within 24 hours of purchase.

The entire reservation must be cancelled – partial cancellations are not eligible.
The 24-hour period begins at the time the original booking was made.
If you rebook and then cancel within 24 hours, only the original ticket fare, any upgraded fare, taxes, and service fees are refundable. Rebooking fees are non-refundable.

Voluntary Refunds

Voluntary refunds apply when you choose to cancel your flight for personal reasons, not due to a disruption or cancellation initiated by the airline. These refunds are subject to the fare rules of your ticket.

Only tickets booked in Y Class (Flex Fare) are eligible for voluntary refunds.

Refund before flight: 100%
Refund after flight – International: $50 fee
Refund after flight – Domestic: $20 fee

All fare types qualify for a free cancellation and full refund if the booking is cancelled within 24 hours of purchase.

→ Request refund

Involuntary Refunds

Involuntary refunds apply when your flight is cancelled by interCaribbean Airways or when you are denied boarding due to reasons beyond your control. These refunds are not based on your personal choice but are the result of schedule disruptions or operational changes.

A customer whose flight is cancelled will receive the following options:

a) A full refund or re-accommodation on the next available flight at no additional fare cost.
b) A customer can request a full refund on a totally unused ticket, or a partial refund for the portion of the trip that was cancelled.

All involuntary refunds are processed according to interCaribbean Airways policies and applicable fare rules.

→ Request refund

Refund Validity

Tickets are eligible for refunds for up to 1 year from the original date of issue.

Tickets issued more than 1 year ago are no longer refundable.

Refund Process

At interCaribbean, we are committed to making the refund process as smooth and transparent as possible. We offer a 7-day processing goal for all eligible refunds.

Refunds are issued using the same payment method originally used to purchase the ticket. If your original payment was made by cash or check, please allow up to 30 business days for the refund to be completed. In exceptional cases the process may take longer.

Your refund will be processed in the same currency used for the original ticket purchase.

After your refund has been approved and processed, the funds typically appear in your account within 5 to 7 business days, depending on your bank or payment provider.

→ Request refund