Providenciales, Turks and Caicos – July 20, 2023
Over the past week, interCaribbean Airways has experienced a number of interruptions that have caused frustration and inconvenience for passengers across the network. Due to unforeseen temporary staffing issues, it will likely take a few additional days for schedules to return to normal. Conscious that punctuality is a key component in air travel, we are making every effort to mitigate future disruptions. We regret that communication lapses exacerbated the negative experience for our valued passengers.
“While flight disruptions are not unusual with any airline, we take responsibility for the situation and are working to improve customer service and communications,” said Lyndon Gardiner, founder and chairman of interCaribbean Airways. “During these difficult times, we kindly request our passengers show understanding and patience towards our front-line ambassadors who are working tirelessly to assist you. Our team is doing everything possible to meet your needs and ensure your safety and comfort during your journeys.”
In June of this year, we added an additional seven ATR-42’s to our fleet. These new, larger aircraft are beginning to transition into service over the next weeks and months. Additionally, we implementing a robust backend communication system to enhance passenger notifications and proactively inform travelers when their flights are delayed or cancelled.
As we continue to make every effort to rectify the situation, we urge our passengers to stay updated on their flight status through our website interCaribbean.com and Customer Service channels.
For rebooking assistance, please contact customerservice@intercaribbean.com. For ticket refunds, please email refunds@intercaribbean.com
About interCaribbean Airways
interCaribbean Airways is a privately-owned and operated airline, headquartered in the Turks and Caicos Islands. The UK-flagged airline operates 50-seat Embraer ERJ145 Regional Jets and a fleet of turboprops, comprising 48-seat ATR42s, 30-seat EMB120s, and 19-seat Twin Otters. With a network spanning Georgetown, Guyana, in the south, Barbados to the east, Havana, Cuba, to the west, and Nassau, Bahamas, to the north, interCaribbean connects 28 cities across 17 countries in the Caribbean.
For more information or to book a flight, visit www.intercaribbean.com
