We want every customer to feel supported throughout their journey. If you require special assistance, please let us know as early as possible, preferably when making your booking. Providing advance notice allows us to add the necessary information to your reservation and coordinate assistance with the relevant airport teams.
If you booked online, please contact us after completing your reservation so we can add your assistance request to your booking.
Traveling During Pregnancy
Customers traveling during pregnancy should review the following requirements:
- Customers who are between six and eight months pregnant must provide a medical certificate from their physician confirming that they are fit to travel.
- Customers traveling after the eighth month of pregnancy may be accepted only with medical clearance from their physician. A medical certificate should be presented to the ticketing agent upon purchase of the ticket and to the check-in counter on the day of the flight.
- The validity of the medical certificate is 7 days from the date of issuance unless specified in the certificate that the passenger is released to travel on a specific date.
- All travel must be completed within the certificate’s validity period. A new certificate may be required for the return journey.
Customers are encouraged to contact us before booking if they have questions about traveling during pregnancy.
Customers with Visual or Hearing impairment
We recognize all customers with differing abilities, and wish to ensure that each customer receives the care and attention they need from us.
When making a reservation for a customer who is blind, or requires the assistance of a service animal, or is deaf and travelling alone, so we can make sure we take care to assist them through the airport and on-board journey with us.
Please make sure at the time of making a reservation that we are advised of these customer needs. If you made a reservation online, please call us to advise so we may add special assistance notes to the reservation. With this we can be prepared at the airport to begin assistance.
Wheelchair Assistance
Please request wheelchair assistance as early as possible, preferably when making your reservation.
We will coordinate with the airport assistance team and make every reasonable effort to have a wheelchair available when you arrive. Availability and the type of assistance provided may vary by airport.
When requesting assistance, please tell us whether you:
- Can walk short distances but need assistance through the airport
- Cannot use stairs
- Require assistance to and from your seat
Traveling With Your Own Wheelchair or Mobility Aid
- We can usually arrange to carry your wheelchair or mobility aid on your flight.
- Please tell us your wheelchair’s measurements and weight at the time of booking.
- One mobility aid e.g. a wheelchair will be carried free of charge in addition to the applicable checked baggage allowance.
- If you have a battery-powered wheelchair, you need to take certain safeguards before you travel. Please ask for details when you contact us.
- We will try our best to ensure that, if you wish, you can stay in your own wheelchair until you arrive at the boarding gate. However, all airports are different and sometimes it is not practical to do so.
- At some airports we may have to check wheelchairs or mobility aids into the aircraft hold and give them back to you in the arrivals baggage hall of your destination airport. If we do this we will transport you from check in to the aircraft in another wheelchair and, on arrival, from the aircraft to the baggage claim area.
Contact Us Before You Travel
Special assistance services and airport facilities may vary by destination. Please contact us as early as possible so we can review your request and provide the relevant information for your journey.
