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Statement regarding recent operational disruptions

Dec 20, 2021

Extending our sincere apologies to our Customers and Employees, interCaribbean Airways regrets that recent circumstances have resulted in flight cancellations and delays beginning last week and extending throughout the weekend.

The flurry of cancellations created by the delay in concluding the certification of our new ATR42 aircraft which was delivered in July of this year with the intention of putting it in service on routes out of Tortola. This added ATR42 Capacity was to have released some E120 aircraft capacity to fly the Barbados winter schedule where the Company started services just over a year ago.

The airline expected to have this new aircraft online in time for the holiday traffic increase; however, the ATR42 is a new type for the Turks and Caicos, and is still in the necessary approvals process by the Turks & Caicos Islands Civil Aviation Authority.

As the holidays approached with no approval assured, the Company, sparing no expense to meet its commitments to our customers travel needs, arranged on an interim basis to wet-lease a Bombardier CRJ regional jet from a Canadian airline to fill capacity on some Northern Caribbean routes, but this sub-service could not begin before this past weekend.

interCaribbean teams have been working diligently to restore stability to the network, and with little disruption today, we are confident in restoring our full schedule as soon as possible.

The interCaribbean Team appreciates the patience of Customers who had their travel plans disrupted and we look forward to a future opportunity to demonstrate our safe, reliable, friendly service to those customers whose experience did not reflect that over the past several days. We also extend our gratitude to our Employees who have worked tirelessly in stabilizing our operation while dealing with understandably irritated customers.

Customers requiring assistance can contact us via one of the methods listed on www.interCaribbean.com