How can we help? Find quick answers about booking, baggage, check-in, travel documents, Cacique Rewards, and more. Choose a topic below to get started.
Book online on our website, call our reservations team, or visit one of our sales offices or airport counters. You can also book through your travel agent. Contact reservations.
Online, you can pay with Visa, Mastercard, Discover, or PayPal. Our sales offices and airport counters also accept cash and American Express. In Jamaica, you can choose Paymaster and pay with cash or a local debit card at any Paymaster location. See all payment options.
Flex gives you the most freedom: two free date changes and a refund before departure. Best and Saver fares cost less but are non-refundable, and date changes have a fee. Saver fares must be booked at least 7 days ahead as a round trip. Compare fares.
Gift certificates are digital, sent by email, and available from USD 25 to USD 500. They are valid for one year. At checkout, choose Gift Certificate as your payment method and enter the number and security code. You can use one certificate per booking. Buy a gift certificate.
Go to Manage My Booking and change your date before departure. Flex fares include two free date changes. For other fares, a change fee and any fare difference apply. See current fees.
Eligible Flex fares can be fully refunded before departure. Fare Class YINTNREF is changeable prior to departure, but NON refundable. Applicable routes are departures from HAV, CAP, PAP and KIN. Best and Saver fares are non-refundable. If you booked through a travel agent, please request your refund from your agent. Request a refund.
We aim to process eligible refunds within 7 days. Money goes back to your original payment method and usually appears within 5 to 7 business days, depending on your bank.
For Best and Saver fares, the ticket value is lost if you do not show up for your flight. If your plans change, contact us before departure to see your options.
Online check-in opens 36 hours before departure, or 24 hours before flights from San Juan (SJU). You need your six-character booking reference from your confirmation email. Check in now.
Airport check-in opens 2.5 hours before departure. It closes 60 minutes before international flights and 30 minutes before domestic flights within the Turks and Caicos Islands. Customers who arrive after check-in closes may not be able to travel.
Yes. You can buy lounge access in Dominica and in Georgetown, Guyana, when you book or later in Manage My Booking. Enjoy comfortable seating, snacks and drinks, and free Wi-Fi before your flight. Explore lounge access.
Bags from 50 to 70 lb have an overweight fee. We cannot accept bags over 70 lb or larger than 62 linear inches (length + width + height) as regular checked baggage. See baggage fees.
Yes. You can add one extra bag online in Manage My Booking. before you fly. For more than one extra bag, please contact our customer service team or ask at the airport. Space for extra bags can be limited on some flights.
In your carry-on, liquids must be 100 ml (3.4 oz) or less and fit in one clear 1-liter bag. Fireworks, flammable items, gas cylinders, and other dangerous goods are not allowed in any bag. Keep valuables, keys, money, and medications in your carry-on. See restricted items.
Complete our Baggage Claim form with your flight details and bag tag number. If you reported it at the airport, add your file reference (PIR) number. Submit a baggage claim.
Please make sure your booking includes your current email address and phone number. If your flight changes, we will send you the latest information by email and/or text message. You can update your contact details anytime in Manage My Booking. We also send a reminder email 24 hours before departure.
We will contact you by email and/or text message with the next steps. We will do our best to rebook you on the next available flight at no extra cost. If the new flight does not suit your plans, you can request a full refund for the unused part of your trip.
Many destinations ask for an online entry form or travel authorization, such as the ESTA for the United States. Please check the rules for your destination before you travel. See entry forms by destination.
Traveling with Children, Pets & Special Assistance
Yes. Babies from 14 days to under 2 years can sit on the lap of an adult aged 18 or over. Lap infants fly free on domestic flights and pay 10% of the adult fare on international flights. Please bring the baby's birth certificate. Travel with children.
Children aged 5 to 11 can fly alone with our Unaccompanied Minor service, on non-stop flights only. Please request it when you book. A fee applies for each direction. See how it works.
Yes, cats and dogs up to 15 lb, including the carrier, can travel in the cabin in a soft-sided carrier on selected aircraft. Pets need a reservation, so please book in advance. Plan your pet's trip.
Ask for it when you book, or contact us after booking online. Tell us whether you can walk short distances or need help to your seat. Your own wheelchair or mobility aid travels free, in addition to your baggage allowance. Special assistance.
Yes. From your sixth to eighth month, please bring a doctor's certificate confirming you are fit to fly. After the eighth month, you need medical clearance from your doctor. Certificates are valid for 7 days. See pregnancy travel rules.
You can join the program by registering online at Cacique Rewards Registration. Once signed up, you will receive an emailed confirmation, confirming your Cacique Rewards member number and password.
You earn points every time you book and fly on an eligible interCaribbean Airways operated flight. Here are a few ways to ensure points are added to your account:
1. During Booking: Start on our homepage, and at Step 4 before payment, log in to your Cacique Rewards account to add your number and earn points automatically.
2. After Booking: Visit Manage My Booking section on our website and add your Cacique Rewards number to your booking.
3. At the Airport: Visit our agent at the check-in desk, and they will assist you with adding your Cacique Rewards number to your booking.
Book reward flights online with your points and pay only the taxes and fees. You can also book reward seats for family and friends on the same booking. How to use points.
