Reservation System Outage Advice

UPDATE#6 – ALL Reservations Services now operational – April 12, 2025  6:39pm

Dear valued customers,

We are happy to inform you our Reservation system is now restored.

Booking services have resumed normal functionality:

• Online reservations through our website are available
• Bookings via travel agents have been restored
• In-person payments are fully restored.
• Manage my Booking’ function also available.

Thank you for your patience and understanding during this interruption.

We appreciate your continued support and look forward to serving your travel needs.

UPDATE#5  System Recovery in process – April 11, 2025   2:35pm

Dear Valued Customers,

UPDATE#4  Important Service Notice – April 9, 2025  5:56pm
Dear Valued Customers,

Following yesterday’s restoration of most of our reservation services, we regret to inform you that our system provider has advised us they must temporarily shut down services again due to technical issues with the newly deployed recovery servers.  We are actively working with our reservations system provider to resolve this matter as quickly as possible.

For customers traveling:

• Please arrive at the airport with a copy of your reservation confirmation (printed or electronic)
• Allow additional time for airport processing during this period

We will provide updates as soon as additional information becomes available.

Thank you for your patience and understanding.
interCaribbean Airways

UPDATE#3  Providenciales, Turks and Caicos Islands, April 9 2025   3:49pm

Dear Valued Customers,
Following restoration of most our reservations services yesterday April 8th, we are advised by our system provider the need to shut down again due to unforeseen issue seen with new servers introduced to manage the recovery.  We are working with our reservations system provider and awaiting an update in the next 30 minutes to restore services.

Once an update on restoration is given, we will add new information. We apologize for the inconvenience this issue has caused you our customers and agency community.

UPDATE#2 Reservation System Restoration Notice:

Dear Valued Customers,
We are pleased to inform you that our reservation system is now restored:

Booking services have resumed normal functionality:
* Online reservations through our website are available
* Bookings via travel agents have been restored
* In-person payments are not yet fully restored.
* ‘Manage my Booking’ function also available.

Thank you for your patience and understanding during this interruption. We appreciate your continued support and look forward to serving your travel needs.

interCaribbean Airways

Providenciales, Turks and Caicos Islands, April 8 2025

Dear Customers,
We are currently experiencing a technical issue with our reservation system provider. As a result, our entire reservation system is unavailable until further notice.

Please be advised of the following:
– All booking channels are affected: online, via travel agents, at our sales offices, and through our phone reservations
– No new reservations or changes to previous bookings can be processed through any channel at this time
– Manual check-in will be required at all airports
– Please arrive early for your flight as manual check-in processes may take longer than usual to complete

We understand this may cause inconvenience to your travel plans, and we sincerely apologize for any disruption.  Our system provider technical team is working to restore full functionality as quickly as possible.

We will provide updates on our website and social media channels as soon as our reservation system is operational again.

Thank you for your patience and understanding during this time.
interCaribbean Airways